Cancel Order
If you need to cancel your order, please contact our customer service immediately. Please note that orders cannot be cancelled once the package has been dispatched.
Modify Your Order Information
Generally, as long as the order has not been shipped, we can assist you in modifying product details (such as color, prescription, etc.). Please contact customer service immediately and provide your order number. Once the package has been dispatched, no further modifications can be made.
Returns and Exchanges
Due to the hygiene and safety nature of contact lens products, we do not support returns or exchanges for non-quality-related issues (including but not limited to personal preference, incorrect color or prescription selection, etc.).
We recommend that you carefully verify product details (such as prescription, color, specifications, etc.) before placing your order to ensure the selected items meet your needs.
Upon receiving the product, please inspect the appearance and confirm that the order information is correct before opening or using the product.
If the product you receive has quality issues, is damaged, or is incorrectly shipped (e.g., incorrect prescription/color), we will provide a full refund or a free replacement.
If you have any questions or concerns during use, please feel free to contact us:
Email: service@sigocontacts.com
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Please Note
If a refund is issued due to quality issues, the refund will be credited back to your original payment method. A. Refund to debit card/Alipay/WeChat account: usually within 2 business days. B. Refund to credit card: depends on your bank, typically within 7 business days, but no later than 25 business days.